Health data is the most sensitive category under GDPR. Get it wrong and you're facing complaints, fines, and professional reputation damage. SAR Portal gives you a bulletproof system.
Under GDPR Article 9, health data is a "special category" requiring extra protection. The Data Protection Commission takes healthcare complaints seriously — and so do patients.
One mishandled request can lead to a formal complaint, an investigation, and damage to your professional reputation that took years to build.
"A former patient requested their records after a complaint. We spent three days digging through files, weren't sure what to redact, and nearly missed the deadline. Never again."
— Practice Manager, GP Surgery
These requests arrive more often than you'd expect
A patient changing GPs wants everything: consultation notes, test results, referral letters, prescriptions. You need to compile records from multiple systems while redacting information about family members mentioned in notes.
A solicitor requests records on behalf of their client (with consent). You need to verify the consent is valid, compile the records, and ensure nothing is accidentally disclosed about other patients.
A parent requests their child's complete medical history. You need to verify parental responsibility and consider whether the child (if older) would want certain information shared.
A patient wants to be "forgotten." But medical records have legal retention requirements. You need to explain what can be deleted, what must be retained, and document the decision properly.
All of this falls under GDPR's highest protection category
Diagnoses, treatments, clinical notes
Medication history, dosages, reactions
Lab work, imaging, specialist reports
Policy numbers, claims, billing records
Genetic information, hereditary conditions
Observations, concerns, referral reasons
Handle any data request confidently and correctly
OTP verification ensures the person requesting records is who they claim to be. No more worrying about disclosing records to the wrong person.
Our AI recognises health-related information, names of family members, and other patients mentioned in notes — flagging them for review before disclosure.
Redacted information is properly removed from documents — not just visually hidden. The underlying data is gone, meeting GDPR requirements.
Every action is timestamped and logged. If the DPC or a professional body asks how you handled a request, you have irrefutable proof.
Automatic reminders at Day 20, 25, and 28. Extensions are tracked. You'll never accidentally breach the 30-day response window.
SAR Portal helps healthcare professionals handle data requests with confidence. Respond correctly, on time, every time — with complete audit trails that demonstrate your compliance.
14-day free trial. No credit card required.